Care Services FAQ
Do you have a question about our service or working in care?
'What do you look for when employing care workers?' 
Complete Care employ only those that show a genuine interest and enthusiasm for helping others. It is important that anyone joining our team shares the same values and has a positive, empathetic and caring approach. We choose people with a range of skills and abilities to ensure we have the right mix of people to support individuals in the community.
Our team must have big smiles and huge hearts!
'What makes Complete Care different from other care providers?'
Complete Care understands the importance of quality, person centred care. Providing a tailored care package, specific to the needs of the individiual is what we are good at. Our vision is to be a provider of choice, we work hard to ensure our customers and team are happy with how we deliver care and support.
There are lots of great providers out there and Complete Care is one of them, just look at our CQC inspection report and see for yourself.
'How can Complete Care support me and my family?'
Complete Care understands the importance of family, we are afterall a family run company. The time we get with our loved ones is precious and should not be one which is challenging or stressful. Complete Care will tailor care packages to eliminate or reduce pressure often placed on relatives so that they can spend quality time with their loved ones.
'Can my needs be supported at home?'
The majority of people can be cared and supported in their own home. A senior member of the Complete Care team will carryout a home visit to conduct a thorough assessment of how best we can meet the needs, wishes and preferences where possible of the individual. Because we tailor care packages to the person we are caring for it would be difficult to list everything that we offer as a service. What we would advise is that all request are considered and we will do our upmost to deliver care as requested.
As a responsible care provider, our main priority is to ensure the services we offer can be delivered safely and has the welfare of the individual at heart. Having the right level of support is vital when supporting someone to remain at home. Complete Care would look at equipment and other resources if needed should mobility, communication, daily tasks be an issue. Working in partnership with others to achieve a positive outcome is one of our key values to supporting people in out local communities.
'What support can you give me or my loved one if they have dementia?'
It is possible to live well with Dementia and people can remain at home with the right level of support and care. Complete Care recognises the challenges that may present when someone has a diagnosis of dementia. Our team are highly trained to recognise and support people with dementia. Complete Care have recently introduced the dementia simulator experience which enables our team to experience the difficulties and challenges which impact on daily living.
Complete Care host dementia friends sessions to make people more aware of how we can make a positive difference.
'How quickly can care start?'
Complete Care will try and be as responsive as possible to requests of care or support. Depending on the level of care and the capacity we have will determine how soon we can start a care package. If for example someone required cleaning, shopping or companionship calls then we could quite easily set this up within a couple of days. For people that are requiring more support or complex care then it is important to ensure a thorough assessment is completed first. This can take a few days to arrange however, once this has been completed and the times offered are agreed upon then the care can commence. Complete Care strongly suggests that individuals or their relatives are flexible with the times they would like in order for care to be started as waiting for the preferred time may take weeks or even months.
'How much does it cost?'
Complete Care understands the financial implications of receiving care and the worry this may cause to individuals and their relatives, this is why we have an honest and open approach to the fees we charge for our services.
There are two main types of funding;
Private basis
Personal care and Companionship £32.66 for the hour
Shopping - £23.92
Cleaning - £23.16
Local Authority Support
Individuals may be fully or part funded through the local authority. A financial assessment will be carried out to determine if / how much a person has to contribute to their care. More information can be found on the local authority websites.
KIRKLEES HOME CARE SERVICES - click here
WAKEFIELD LOCAL AUTHORITY - click here
Other funding
Attendance Allowance - Paid to those over 65 years of age that require care or support due to illness or injury and want to remain at home
More information can be found on the govenment website ATTENDANCE ALLOWANCE - click here
Personal Independent Payment - Paid to those aged 16 - 64 years of age that require care or support due to illness or injury
More information can be found on the government website PERSONAL INDEPENDENT PAYMENT - click here
'What recruitment checks are carried out?'
Complete Care West Yorkshire Ltd recognises the importance of attracting, recruiting and retaining the right staff for the right roles. As a home care provider, regulated by the Care Quality Commission (CQC) the company understands and takes its duties seriously to ensure we are meeting the standards set by CQC.
Complete Care West Yorkshire will;
Conduct an enhanced DBS check to ensure all applicants are safe to work in social care
Require a minimum of three references, one of which will be from a previous employer
Request an applicants full employment history. Any gaps in employment will be investigated
Conduct an health assessment
All applicants to provide three types of documents to prove their Identity and address. These will be checked to ensure they are valid.
'What happens if my needs change?'
One of our senior team will visit you to conduct a reassessment of your needs, wishes and preferences where possible. This will be monitored and reviewed on a regular basis
Career FAQs
'Do I need to drive to work in home care?'
Yes, It is essential that we recruit car drivers in home care. As the position involves driving around the community to different homes in the area. Public transport or going out on foot is not adequate.
Although there are times when we occassionaly employ non-car drivers for double up runs, the majority of the rounds requires drivers with a car and adeqaute insurance.
'Will I have training before providing care?'
Yes. Full induction and moving and handling training will provided, as well as e-learning and much more. We will make sure you are fully trained and ready deliver care after you have completed all mandatory training requirements and have shadowed with an experienced member of the team
'What do you look for when employing care workers?'
Complete Care employ only those that show a genuine interest and enthusiasm for helping others. It is important that anyone joining our team shares the same values and has a positive, empathetic and caring approach. We choose people with a range of skills and abilities to ensure we have the right mix of people to support individuals in the community.
Our team must have big smiles and huge hearts!
'Do I need experience to work in care?'
No, although some experience could be an advantage.
But as all training is provided, what matters most is that we employ caring individuals who want to make a positive difference to the lives of those receiving care.
